FAQ's
|
- frequently asked questions
|
|
|
|
Q
|
What do I need to get started?
|
| A |
Call or Email us with your requirements. |
| |
|
|
Q
|
What do you actually supply?
|
| A |
Everything from Installation of the Satellite
equipment of your choice, a viewing card ( If required )
with the package of your choice. |
| |
|
|
Q
|
Why can't I buy direct from the broadcaster ?
|
| A |
UK based satellite company's only have a license to broadcast in the UK and
Ireland and so cannot sell the cards to you in Europe direct. |
| |
|
|
Q
|
So how do you get round this?
|
| A |
We provide a UK address on your behalf. |
|
|
|
Q
|
Who do I pay, you or the broadcaster
|
| A |
You pay us for the equipment, installation and Viewing Card
and the broadcaster for your
monthly subscription.. |
| |
|
|
Q
|
How do I pay my subscription?
|
| A |
By either Mastercard or Visa. |
| |
|
|
Q
|
Where am I able to get a signal?
|
| A |
Anywhere in Europe with appropriate satellite dish
size. |
| |
|
|
Q
|
What size dish will i need?
|
| A |
The dish size varies depending on the
area you are in. customers should contact us to get advise, |
| |
|
|
Q
|
What if I need more or less channels?
|
| A |
Email us including your viewing card number and
package required and your package will be adjusted free of charge
within 24 hours. |
| |
|
|
Q
|
So do you look after my account.
|
| A |
Yes, we handle everything for you. |
| |
|
|
Q
|
How long am I committed once I've signed up?
|
| A |
12 months. |
| |
|
|
Q
|
What happens if I want to continue after this
time?
|
| A |
Initially you purchase a Sky Viewing Card from us
which is valid for one year then it is renewable annually. |
| |
|
|
Q
|
Once I have got UK TV can I contact the
broadcaster direct ?
|
| A |
No! No! No! If they realise you are calling from
abroad then they will disable your card. We will deal with them on
your behalf so contact us with all your requests. |
| |
|
|
Q
|
Are the Decoders new or re-furbished?
|
| A |
Brand new with manufacturers guarantee. |
| |
|
|